Susan Kelly´s profile

Reviews (1)


Never bothered ringing the bell

After staying in all morning waiting for a parcel, went down to check the post box and was greeted with a ' Sorry I missed you today ' card. Rang the number to arrange re delivery . When prompted for the reference number top left of the card , put in the number , only to be greeted by a reply saying that then number wasn't recognised , tried again , same response . Tried once more again same response the number wasn't recognised. Went on the website, again put in the reference number 'oops ' it highlighted 'there's been a mistake'. The only mistake I made was ordering the goods online and not checking out who the delivery company was . Tried again with the reference number same response . Called a different number to the one on the card . I was told that the driver was unable to gain access to the flats where I live . If he had rung the flat bell he would have got access. I am assuming it's no different if delivering to a house if you want to deliver a parcel to a house in order to get access / deliver it to a customer you need to ring the house bell to get to the customer . Is it too difficult to ring a flat bell opposed to a house bell ?

Keith Wingrove found this review useful

24 September 2013

Reply from Yodel

Hi Susan.

Please could you contact me on and send across your full address, full tracking number and contact number :-)

I'm here to help.


Susan Kelly´s profile

profile image of Susan Kelly
Susan Kelly
Leeds, United Kingdom