I placed an order with Woolworths on Sun 15 Sep and delivery was scheduled for Thu 19 Sep.
At 17:43 on Tue 17 Sep, I received a text message saying "Your Parcel is on it's way and will be delivered within 2 working days. Tracking number ******************. Track Your parcel now at www.myyodel.co.uk"
At 21:30 the same night, I received a second text message saying "Sorry our courier missed you today, they left you a card but to speed up redelivery go to www.myyodel.co.uk parcel ref ************"
The thing is, the second text is nothing but pure lies and fabrication! My wife and I were at home, with two cars on the driveway, curtains open, lights and TV on - that someone was home would have been obvious to anyone, but nobody knocked on the door, rang the bell or left a card or - to be honest - even turned up. I'd like to think I'm a reasonable man and if there had been a delay then I would have understood, but to be lied to in this manner makes me very angry.
I rang Yodel around 8 the next morning to enquire (I would have rung as soon as I received the text message but somewhat conveniently (for Yodel), Yodel's customer services line closes at 9pm, half an hour before the text was sent) about my parcel and was told it had been returned to 'the local depot'. As I need the parcel fairly urgently (it contains a birthday present for a family member), I suggested that I might collect the parcel from the depot that evening, as I pass by it on the way home from work. The operator agreed, put me on hold and then came back on to say that my parcel had been taken off the delivery van and was awaiting my collection.... from the READING depot. Reading. I live in Oxfordshire and my 'local' Yodel depot, the one I pass on the way home from work, is on the outskirts of Oxford. I explained this to the operator and asked if my parcel could just be redelivered. After first asking me if I was sure that Reading was too far to drive (a 50 mile round trip), the operator told me that the van had now gone and my parcel could not be delivered that day.
The next day (now Thu 19 Sep), no parcel arrived. I checked the parcel tracking page of my account on Woolworths' website and saw two entries at 09:31 saying "Customer to collect from depot Yodel Reading" and "Your parcel is in the depot awaiting collection, as arranged". This is totally contrary to the conversation detailed above. I rang Woolworths themselves to explain what was going on and they agreed to ring Yodel and get my parcel delivered today (Fri 20 Sep).
I have come home this afternoon, no parcel is here, no card has been left. I checked Woolworths' tracking page and saw two new entries at 09:26 this morning, again saying "Customer to collect from depot Yodel Reading" and "Your parcel is in the depot awaiting collection, as arranged". I rang Yodel's customer services and was told that having my parcel delivered today was "out of the question", that Yodel's computer system shows that the request for re-delivery has been processed correctly but "the depot must have ignored it" and that my parcel will be delivered tomorrow.
So to summarise, I have been lied to by whoever was supposed to deliver my parcel on the evening of Tue 17 Sep, Yodel appear to think the 'local depot' of someone living in Oxfordshire is actually in Reading (The Yodel depot in Oxford is definitely closer - I've checked), and two requests for re-delivery have been ignored. I am far from happy with Yodel's service. I just want my parcel delivered to my house, why is that so hard? Yodel claim to make deliveries up to 21:00, it is now 14:50. Google reckons the driving time from the Reading depot to my house to be 50 minutes, meaning a driver leaving the depot by 15:00 would have time to make three return journeys and still have 30 minutes to spare. So why, Yodel, is delivering my parcel today, one day later than scheduled and three days after you claimed to have first tried "out of the question"?
Keith Wingrove found this review useful
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