Alarm bells rang as soon as I saw they were using Yodel to deliver my parcel.
As usual with them a complete disaster. They claim to have delivered to a house at the other end of the street who say they haven't received anything. Yodel won't deal with me and say they are authorised to deliver to any house on the street if nobody's home (somebody was) and to take it up with IWOOT.
IWOOT completely uncontactable which led me here. Sounds like it'll be fun trying to sort this one out...
Had nothing but trouble with this appaling company.
Past highlights include being told day after day that delivery has been attempted and a card has been left despite having waited in all day every day with no sign of anyone or any cards.
Then there was the time where they swore blind that it had been delivered to my house and I had signed for it, they knew this because apparently they could see my signature and the driver had made a note that it was 'a white door'.... This went on for days until the parcel was actually delivered.
Currently ongoing situation where they apparently left a parcel with my 'neighbour' over 15 doors away despite someone being at my address as well as my next door neighbours'. Needless to say there's no parcel there it that doesn't bother Yodel... They say they are authorised to leave a parcel at any house on the street if your not at home, not that they bother checking whether your at home first. They refuse to give me any further info such as a PoD and say they will only deal with the sender. Unfortunately the sender is IWOOT.com who seem like they might be the only company who could give Yodel a run for their money in terms of awfulness.
For your own sanity avoid this company like the plague... I have decided that I will cancel any orders that say they will ship with Yodel and inform the sellers why. I cannot believe that Amazon use these jokers, especially for Prime deliveries.
Keith Wingrove found this review useful
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