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Reviews (1)

Dreams

Bad service given

I order up £1000 worth bed furniture, was given a 6-8 week time limit my order took 10 weeks to be delivered and then there was parts missing. When ever i went into the shop the staff would promise to contact head office and call me back but i never heard from them. Although i must say the furniture was very nice, and was asked where i got it from as my friends liked it, i would love to say to them that it was good customer service, but that not the case. I did not get any compansation for all the trouble i had with your service.

24 September 2013

Reply from www.dreams.co.uk

Dear Mrs Jhamat,

i am sorry for the delays, I can see that our Customer Service team kept you updated throughout and arranged for the parts to be sent to you once this was brought to our attantion. I will also send some vouchers to you as an apology for the delay.

Kind regards,

Dreams

Mrs JHAMAT´s profile

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Mrs JHAMAT
Reviewer
United Kingdom

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