I ordered goods on 02.01.11. The 1st delivery was incomplete and part damaged and took 6.5 weeks. I am still waiting for the damaged wardrobe to be replaced over 3 months after original order.
On 07.04.11 the delivery firm phoned to say they could deliver on 11.04.11 but this firm is a one man delivery (contrary to the mercuro website statement that heavy goods will be delivered by 2 men). Since I am unable to help deliver my goods the delivery firm will now not deliver. This service is shocking. I have sent countless emails but the response is poor at best.
My advice: steer clear of any online firm that does not have a customer services telephone number.
Update: was informed I'd receive a 2 man delivery, had to chase up yet again for a delivery date. Finally received my delivery on 28th April but it was the same 1 man delivery. Just under 4 MONTHS since the original order. NEVER AGAIN. No proactive customer service. It was totally reactive on my chase ups and the statement re 2 man delivery for larger items they make in their website is obviously a fabrication. I hope they have now made their website more factual and less like a work of fiction.
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