I still have not received my goods a simple charm to go on a silver bracelet ! Having contacted them they say I have to wait another 2 weeks and I ordered the item nearly 2 weeks ago. I even paid for special delivery. They say its not their fault and are bound by Royal Mail policy . They say they have no way of tracking it! In my opinion when ordering you put your trust in them organising the delivery. Surely a proof of purchase or tracking can be asked for when delivering. They soon want the extra £3 .30 which I know it is not that much extra to request 1st class delivery
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