Robert Don´s profile

Reviews (1)

ao.com

Best Delivery Service Ever

Tesco and Co-op wanted at least ten days to deliver a fridge. Co-op couldn't even show me the model I wanted because the online description didn't match the one on display. Very shoddy marketing! So looked on-line. I had never heard of ao.com, but they had what I wanted and promised good delivery. Here in the far north of Scotland we are used to being ripped off with excess delivery charges, but amazingly, not with ao.com

So on Sunday I ordered a fridge, and a freezer, and both were expertly delivered (FREE !) bang on time on the Tuesday morning. Beat that Tesco! You can't, can you?

I will be in the market for a washing machine in a few weeks time. Guess where I will be buying from?

21 September 2013

Reply from ao.com

Hi Robert Don

Thanks for your fantastic comments.

It's no easy task delivering the length and breadth of the United Kingdom, however we've honed our processes, and relationships with couriers, to the point where there aren't many places we can't deliver to. In addition to this, as you've discovered, we have the same delivery cost within Great Britain whether you're round the corner from a depot, in the very centre of London or as far North as you are; free!

I've found your order using the details you've provided and I'll make sure that everyone here gets to see your kind words. It's important for everyone to know how their continued hard work affects our customer. It's really pleasing to know that you'll be returning to us when purchasing your new washing machine as repeat custom is the very best indicator that we're doing things right.

We'll look forward to seeing you again!

If you've any further comments please don't hesitate to contact me via reviews@ao.com.

Many Thanks

Stewart Morrison
ao.com

Robert Don´s profile

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Robert Don
Reviewer
United Kingdom

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