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Reviews (1)

ProSwimwear Ltd

Slow dispatch compared to competitors

Ordered the wrong size, my fault, the costume was slow to arrive initially. Sent back for a smaller size and am still waiting for the replacement. No return label either which is annoying.

23 September 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that your order was placed on Saturday 14th September 2013 and we managed to ship it on Tuesday 17th September. As this was a 2nd class delivery it arrived with you in the estimated time frame. With regards to exchanges please be advised that we always have to wait for an item to come back before we can make any replacement. You can, of course, place a new order online and make a payment while sending the 1st order back for a refund but this is fully a customer's choice. All instructions are provided in our terms & conditions.

With this said please be advised that we have received the costume back from you and processed the exchange. The size 30 you requested was shipped from our warehouse for you earlier today. You should have it any day now.

If you wish to discuss this matter further please feel free to contact us via email on info@proswimwear.co.uk or by calling on 0844 44 11 999.

I look forward to hearing from you.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

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Johnb
Reviewer
United Kingdom

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