Bev Wyatt´s profile

Reviews (2)

Furniture Village

Happy with everything thus far

Went to FV in Poole and purchased a Devlin sofa, chair and footstool. Afterwards read the reviews on here and must admit to being a tad worried.

Can honestly say that we can't fault the service we have received so far. The salesman in store was really nice and knowledgeable; even offering our children drinks and cookies whilst we looked around.

We were told that there was a 6 week timeframe for building and delivery of the furniture. The furniture actually arrived within 5 weeks. Impressed with the quality too and being made in the UK is even better!

The delivery staff were really nice, polite and helpful, said they'd be here between 12 and 2 pm, arriving at 12.10. There is a fault with the footstool and it needs to be replaced; these things happen, things get damaged in transit and as we've been left the damaged one to use whilst we wait for replacement, can't really complain. The chap took photos which he said would be emailed off to enable replacement (haven't heard anything about a replacement yet must admit) but will give them the benefit of the doubt at the moment.

Would happily use FV again - and have actually rang the Poole Branch to purchase an extra scatter cushion.

28 October 2013

Reply from www.furniturevillage.co.uk

Hi,

Thanks for posting your positive comments, it really is appreciated.

I have forwarded them over to the store Manager who will pass onto his team. He will also chase up on what is happening with the footstool and let you know.

Animed Direct

Will use again

Good trustworthy company

Bev Wyatt´s profile

profile image of Bev Wyatt
Bev Wyatt
Reviewer
Female, 1970
Ringwood, United Kingdom

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