We are are a very reputable company. A member of the public decided to make an enquiry through email with us late one afternoon. We then got back to her later the following morning and she had decided to go elsewhere.
She wasn't happy that she'd paid extra to go with another company and couldn't even pick up the phone to call us which are manned for 12 hours per day.
She then went on to review centre and gave us a negative review for not answering her enquiry during out of office hours as the other company she went with did.
We are a high value product company and negative reviews aren't going to do anything but be negative as 75% of customers pre search for reviews.
Totally disappointed and let down. You wouldn't get this service with Trustpilot!
Dawn Gribble found this review useful
We've been using Webfusion for many years and until recently everything was running great until now. Support don't actually want to do support, they tell you it isn't there job. We actually have five servers with them. We've been waiting for a call back from their management for two weeks and still nothing. Rubbish service and rubbish servers. Their speeds are slow and you can get much better value for money at other companies. We are in the process of migrating at the moment.
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