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Reviews (2)

Reviewcentre

Don't Trust Review Centre, They aren't accurate and let anyone post anything

We are are a very reputable company. A member of the public decided to make an enquiry through email with us late one afternoon. We then got back to her later the following morning and she had decided to go elsewhere.
She wasn't happy that she'd paid extra to go with another company and couldn't even pick up the phone to call us which are manned for 12 hours per day.
She then went on to review centre and gave us a negative review for not answering her enquiry during out of office hours as the other company she went with did.
We are a high value product company and negative reviews aren't going to do anything but be negative as 75% of customers pre search for reviews.

Totally disappointed and let down. You wouldn't get this service with Trustpilot!

Dawn Gribble found this review useful

11 February 2013

Reply from Reviewcentre

Hi Bob,

We would like to apologise for the negative experience you have had with Review Centre and hope that we can shed some light on how this matter can be resolved.

It appears that you may also have come to some incorrect conclusion about how we operate. It is not the case that as you mentioned "anyone can post anything".

All of our reviews are checked before they go live on the site by a complex algorithm. If we see anything suspicious we always investigate further. After all, the point of our site is that it is a place where people can come and trust what they have read about a product or service. It does us no good whatsoever if there is a false review on the site.

You also mentioned that our reviews are not accurate and trustworthy. We have a thorough complaints procedure in place so that companies can bring these matters to our attention. We have a "report this review" facility on each review and upon reporting the review we will take the review down temporarily and ensure that it has been submitted from a genuine customer. If you feel that specific elements of the review are not accurate then we are happy to request supporting information from the reviewer.

Please contact us at complaints(at)reviewcentre(dot)com and let us know which review you are concerned about and will be more than happy to work closely with you to resolve the matter.

Kind regards

Review Centre Team

Webfusion

Don't use these guys, absolute jokers of the industry.

We've been using Webfusion for many years and until recently everything was running great until now. Support don't actually want to do support, they tell you it isn't there job. We actually have five servers with them. We've been waiting for a call back from their management for two weeks and still nothing. Rubbish service and rubbish servers. Their speeds are slow and you can get much better value for money at other companies. We are in the process of migrating at the moment.

Bob´s profile

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Bob
Reviewer
United Kingdom

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