Julie Brown-Manuel´s profile

Reviews (1)

WD Bathrooms

DO NOT USE WD BATHROOMS - Worst experience of 'Customer Service' in my life

A true evaluation of Customer Services can only be made when things go wrong.
I have never experienced worse Customer Service via the Help Line in my life with WD Bathrooms.
We:
1) received a shattered shower door
2) were accused of shattering the door oursleves even though there were multiple witnesses to the fact
3) were not able to talk to a supervisor / manager as everything was dealt with via email
4) had the Help Line phone put down on us (even though we were professional)
5) were made to believe that company T&Cs were more important than the law protecting consumers (Sale of Goods Act 1979)
6) received rude & indignant emails
7) now have to rely on our Bank to sort this out, as being offered a replacement door for a reduced amount was not acceptable.

I will never shop with them again, and have shared this view with friends on various social media / websites as I wouldn't want anyone else to go through the same stressful and upsetting situaton.

Ended up ordering a new shower door through Bathroom Trade who were fantastic. Delivered on time, in one piece and excellent customer service.

18 December 2013

Reply from WD Bathrooms

Thank you for your review which helps us to improve our service. We apologise for any poor service that you may of had from WD Bathrooms. If you would like to further comment on your experience then please contact me directly via service@wdbathrooms.co.uk.

Regards

Customer Service Manager

Julie Brown-Manuel´s profile

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Julie Brown-Manuel
Reviewer
1976
London, United Kingdom

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