Yu Xia´s profile

Reviews (1)


Not delivered . No tracking information available after more than 2 weeks.


Below is my order information.

Your order from LookFantastic Group has been dispatched and will be with you shortly!

Please retain this email as your proof of purchase.

Delivery Information:

Order Number: 31506012

This item is still not traceable after more than 2 weeks. We have shopped with you guys before and never had any issues like this before. could you please have a look for us? BTW, it is to be delivered to Australia and the price is £153.00.


23 September 2013

Reply from Lookfantastic

Hello Yu Xia,

Thank you for the recent review.

I am really sorry to hear you are unable to locate this order with the tracking information you have been provided. After locating your online account with the order number you have provided I can see one of our customer service advisors have replied to the message you sent in through our messaging centre.

Again I am really sorry for any inconvenience caused.

If you should require any further assistance, please feel free to contact us through your online account.

Kindest regards,

Lookfantastic.com Customer Care Team.

Yu Xia´s profile

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Yu Xia
Melbourne, Australia