Walked into the Edmonton branch with my wife and son, spent some time with sales guy (Glen) tried a couple of beds and mattresses then sat down to discuss the bed which we were interested in. I have Kyphosis and have been suffering from back pain for 5 years hence I had lots of questions about the types of mattress. The base I wanted with the Ottoman option was only available in double and we have a King Size bed at home. I wasn't convinced it was going to be big enough although we tried some double beds in store.
The Sales Guy (Glen) was getting frustrated at my questions and made it very clear by stating "I'VE ANSWERED ALL YOUR QUESTIONS, YOU HAVE TO MAKE A DECISION BECAUSE MY PIZZA IS GETTING COLD AND I'M GETTING VERY PISSED OFF!!"
My wife looked at me and we were both shocked! I then asked to deal with someone else if he is pissed of about his pizza! To which he then re-assured us that if we change our mind later on we are covered by a 40 night comfort guarantee and that we can change the Divan Base and Mattress to a King of any choice mattress or base.
The delivery was made yesterday and as i thought the bed was tight and with two pillows my feet are on the edge, I called customer services and made it clear that we are prepared to pay the difference but since my wife is at work and I'm off today, Steven Gilbert wouldn't talk to me because of data protection!
I got my wife to call up and leave a note to allow me to discuss the issue on her behalf, I then called up and spoke to Shivani who added to the inconvenience by advised that their systems are down and I would have to call back later.
I wouldn't advise anyone to go through this and you wouldn't expect to be treated like this by someone you are paying your heard earned money to. We should have walked out after the statement about the pizza, you just don't talk to customers like that, what shameful behaviour!
I feel I am now trapped with an unwanted bed with not even 1 night comfort guarantee.
Thanks Dreams! Now I'm having Nightmares!
Harvey found this review useful
Ordered a Large SIM Only Plan on the phone through sales department was promised a promotional of double data received the welcome pack which stated only 2GB Data.
Called sales again spoke to "John" he advised to cancel that contract and sign a new contract through him as the previous one was not processed correctly, he repeatedly re-assured me that the welcome pack would be amended and the new sim card would be sent to me along with a welcome pack that states 4GB Data instead of two.
1 week later I received the "new" SIM card & Welcome pack to my surprise the welcome pack was not amended as the representative had falsely claimed. So i now have two welcome packs exactly the same but according to John the first one "wasn't processed correctly!"
I contacted the sales team today and asked to speak to "John" apparently there is no John!
I asked to speak to the team leader or Sales Manager, the sales representative was hesitant but eventually put me through to the rude Sales Manager "Liam".
"Liam" did not let me explain my frustration and kept speaking over me and claimed that we don't manually amend welcome packs, I stressed that the sales rep assured me that this would be done and made me sign a new contract by making me believe that the first one was not processed correctly and thus increasing his own sales figures for the month!
"Liam" went on to confirm that indeed the first one wasn't processed correctly even though they were both produced exactly the same. So who do I believe? Rude Sales Manager "Liam" or Deceiving Sales Rep "John" (if any of them exist)
"Liam" Also confirmed that it will only show up on MyAccount online, I told him its not showing up there either, I was put on hold then told it would show up in 14 days. (Can anyone get this right?)
Rather than putting me through the process of signing up to a new contract and lying about sending me an amended welcome pack and waiting for another 10 days shouldn't have Deceiving Sales Rep "John" just sent me an amended welcome pack? Or an email confirmation?
If this is how TalkTalk is going to deal with newcomers how do they deal with existing customers (I've been with TalkTalk 4 years, TERRIBLE)
I’ve spent 4 hours of my life on the phone bounced between departments only then was I able to file a complaint (reference number 1-000001-254696-0) which I wasn't to receive a copy of and when read out to me didn't contain half of the Information I called to complain about. When I asked to add more details to the complaint I was told sorry the complaint can’t be edited anymore and I will have to file a second complaint. What a joke!
I've been promised an amended welcome pack and the call has been recorded (for quality and training purposes) I still have the right to demand for one or a formal written apology from the "Rude Sales Manager", How difficult can it be?
I don't want to even think about what the mobile service is like knowing what I've been through and previously with my Broadband and Landline.
The Internet, Review Sites, Blogs, Forums and Consumer Action boards are piled with pages of complaints about this bad customer service. This will only be added the TalkTalk wall of shame.
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