Bathshop321 were brilliant. The bathroom suite is excellent value and a really good product. Their costumer service was very professional. Unfortunately they were really let down by the delivery company. When I contacted the delivery company the morning of the delivery, they were very helpful and told me that it was a pm slot and that I would receive a phone call an hour before delivery. Well this never happened. The lorry arrived unannounced at 5pm (the time was not an issue luckily). He bought the items up the drive on a wooden pallet and then informed me that he was not insured to bring the boxes into the house. So one by one he left them on my door step which I then had to carry into the house myself (they are quite heavy, especially the bath). He then went to leave the wooden pallet on my drive, saying he would be charged for taking it back to the depot, so off course it was cash in hand for him to take it away for me rather than leaving it on my driveway. Is this really acceptable? I feel you were let down, on a otherwise good experience, by a very poor delivery company. Shame!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.