Marie Bell´s profile

Reviews (4)

Brook Taverner

Outstanding service and quality

Bought a jacket online the Friday before Christmas, arrived the very next day. Excellent quality and service.

Terrible service

After placing my order there was no email confirmation and my card was not debited so after 3 weeks of waiting I assumed I had made a mistake and bought the shoes from somewhere else only to find that some 6 weeks after the original order the item finally arrived. I then sent the item back and I have still not recieved my refund, I have emailed the company and this has been ignored.

27 September 2012

Reply from Cloggs

Hi Marie,

Please accept my sincere apologies for the disappointment and inconvenience caused on this occasion. I can assure you that an order confirmeation is sent automatically for all orders - it may be that your email address had been accidentally misspelt which would result in you not recieving the order confirmation email.
This may also explain why you did not recieve our regular order updates.
If you could kindly email me directly at I will be happy to look into the details for you.

Thank you for your assistance, and please rest assured that I will resolve this matter for you.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager.


Excellent service, I highly recommend this retailer.

Very fast delivery, quality products at a great price. Would highly recommend.

Mazuma Mobile

Very quick efficient service

Got the bag through the post, recieved my money within a few days directly to my bank account. My only issue was that I had to pay £5 for it to be delivered via registered post as there is so much corruption in the mailing system.

Marie Bell´s profile

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Marie Bell
Female, 1973
United Kingdom