I realised that I really needed 2 new frying pans as one was burning and the black surface of the other from Procook was starting to peel around the edges. I then remembered that Procook goods have a long guarantee. I found my original invoice and rang Beth. She asked me to send a photo of the pan that was peeling and if appropiate would send a replacement. A replacement arrived within the next few days - no quibbles- fantastic. Unfortunately the other pan was not from Procook, so I decided to replace this with a Procook frying pan. Again, this arrived very promptly and I feel safe in the knowledge that if there are any further issues ( I am not expecting any!) these will be dealt with in the same efficient manner. I would not hesitate to make another purchase.
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