By the time I spoke to Laurie-Ann from Infurn on 09/26/13 after My first review in September 24th , I made a promise that I would post an update and/or change my rating on my previous TrustPilot review if situation would change.
Since I always keep my promises.....
I won't and cannot change my review as it's getting worse and worse.
As of today, the 10-18 weeks delivery time frame stated in your terms and conditions are far to be passed for the 2 Infurn Home skan selves ordered in July. Original delivery date was week of november 21st e.g. 4 days ago but all the sudden it was changed to first week beginning January 06 2014 and as of today week beginning February 17 2014.
For the lamp, I must remind you that it was my "this year girlfriend's birthday" and not next year if ever received!!!, it is now scheduled for week beginning February 19 2014 i/o week beginning november 22 originally. Timeframe again being far more than the stated 10-18 weeks.
I cannot believe you need almost 8 months to produce those infurn skan shelves being quite basics and 6 for the lamp. This is unacceptable, unprofessional
in a word dishonnest.
I'm looking forward an anwer from you. I'm wondering how you will justify those 6 and 8 months back orders.
Needless to say that " We would like to notify you that your order will unfortunately be delayed. Please accept our apologies for the inconvenience caused to you regarding this matter. If you require any further information please contact our Customer Support team. We not only ask for your understanding in this matter, but also offer you a 10% credit to be added to your account to show our appreciation of your patience in this delay" written on my order history is simply INAPPROPRIATE, INDECENT AND BORDERING ON THE OFFENSIVE.
Being ripped off is a very unpleasant feeling. I made a terrible mistake when ordering via Infurn and I wish I knew Trustpilot before.....
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