I purchased from PRC via Amazon because of the good reviews. Where should I start? I placed the order and received a confirmation, also paying for expedited delivery. No product now for a week, and no communication.
Today I received an email to review the service ( what service?) and I still have no product. However, logging in to Amazon to try to find out what is going on, I find the order has dissipated (lucky I printed it or there would be no evidence :-)).
Well done PRC!
I placed an order on the Wednesday, and other than an automated confirmation email, received no further confirmation until I chased them on Friday (so much for next day delivery and good communication!). I was told the product was out of stock, although the web site did not indicate this and that it would be in today and dispatched for a Monday delivery. Let's wait and see, it is now Sunday and since my call I have had no further communication.
I now have my order (delivered on Tuesday) and as a result i'm happy to update my rating to 3. The tracking and information provided from the point of dispatch to delivery was better than normal. 2 stars lost for the web site not indicating out of stock, and lack of initial contact. Will I shop here again? Yes.
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