I reported the problem on 2nd September, difficault on a mobile as I couldnt understand a thing they said. 2 engineers and several emails later and the problem is still ongoing. BT keep promising that their engineers are working hard to fix the problem, well I can see the problem from my window and so far no engineer has been near for 2 weeks!!! All they do is lie, they dont care that the phone is our lifeline. We have my husbands 90 year old mother living with us and as she has recently had a stroke and has vascular dementia we need the phone. In fact she has only just come out of hospital but even when informed about this they still give stock answers. The next fix date is 30th October but I hold no hopes that they will ever turn up!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.