Susan´s profile

Reviews (2)

DFS Furniture

Friendly and helpful service

From the time we entered the showroom we were greeted and given helpful advice without the usual pressure salesman manner. My wife was undecided but the salesman allowed us time to consider and even helped with our final decision giving us alternative options which provided very helpful.
We will certainly be going back !

eFlorist

Disappointed

Although i respect all flowers are seasonal the flowers that i ordered were totally different in colour and variety to what is displayed on your website . Would not order by internet again.

25 September 2013

Reply from eFlorist

Dear Susan,

Thank you for your feedback. We are very sorry to learn of the disappointment you have experienced in sending flowers.

While we allow our florists to make a degree of substitutions, we do expect the bouquet received to resemble the bouquet ordered as closely as possible, in terms of colour, style quality and value. This is purely to ensure the flowers are delivered on the requested date.

From your description, this doesn't appear to be the case. Our Customer Service team will be in touch very shortly to discuss your concerns.

Kind regards,
eFlorist

Susan´s profile

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Susan
Reviewer
United Kingdom

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