Gina Reay´s profile

Reviews (2)

www.partyrama.co.uk

Didn't receive order in time for my event - very disappointing

I ordered with Partyrama 5 days before my event and delivery was promised well in time. Despite good communication throughout the ordering process from the customer service team, my decorations for my new year's eve party did not arrive which left me with a very empty house and extremely disappointed. Wouldn't use them again.

07 January 2014

Reply from Partyrama

Many thanks for your feedback left with us.

Please accept our apologies for the late delivery received, I can see that the goods were despatched from us and were out for delivery with our couriers originally on 30.12.13.

It is very rare that our couriers do not deliver within the timescale that we expect, deadlines are especially important where parties are concerned and I have passed your feedback to our couriers to investigate further.

We have since refunded you in full and this will show in your account soon.

Please except our apologies for any inconvenience caused.

James (Customer service team)

The Outdoor & Country Store (www.outdoorandcountry.co.uk)

Great product, speedy delivery, good value

I've had a great online experience with Outdoor and Country - my coat arrived before the estimated delivery date and I was so pleased with the process from start to finish. Thanks a lot!

Gina Reay´s profile

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Gina Reay
Reviewer
United Kingdom

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