Matt Banbury´s profile

Reviews (3)

Toolstop

One of the cheapest, quick delivery.

I have used them a couple of times and they have some of the lowest prices. Quick delivery.

Pixmania

Pretty Poor

They keep asking you to buy extra things. Then even after you have refused they try to trick you into buying extras by putting them in the cart, you have to then remove them. I made a mistake and wanted to cancel my order but they couldn't cancel it because it had been 'Forwarded'. They told me to refuse the delivery. Item was ordered at weekend despatched monday, apparently it was out for delivery yesterday (wednesday) although it seems no attempt was made. Today (thursday) an attempt was made at 18:40, as it is a work address no one was in. I have been receiving parcels from royal mail and couriers all week so I can only conclude that the courier firm they have used (bpost) is useless.

10 December 2012

Reply from www.pixmania.co.uk

Hello
I am sorry that you were not happy with the added extras. Please note that in the event you forget to remove them you may contact us and we will refund them immediately.
To ensure that our parcel are all dispatched on time, once the packages have gone into preparation we are no longer able to cancel the order and you will be asked to refuse the delivery.
I would be happy to look at the BPOST tracking and contact the transport department on your behalf in the event that the delivered has not been attempted and refused by now.
Please do not hesitate to contact me on rachel@pixmania.com with your CCL number so that I may review your file immediately.
Best regards,
Rachel
Pixmania Mediator

www.diy-kitchens.com

Good price and service.

I was unsure about ordering from an online kitchen service so I ordered some door samples and from that took the chance that the kitchen would all be of the same quality. The quality is much better than a similar priced one that you would get at one of the high street DIY stores. When it arrived one of the cabinets was wrong, it was a custom request so no one was to blame as such it was just a mis-understanding but anyway they offered to refund or replace the item with no hassle. The kitchen also came with shortbread and tea bags inside the fittings box. Perfect.

Matt Banbury´s profile

profile image of Matt Banbury
Matt Banbury
Reviewer
Male, 1975
Whitstable, United Kingdom

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