So I ordered a few days ago, got my things delivered in time which is good but my power supply was faulty and it is on me to pay postage for a replacement (16 pounds because tomorrow is a Saturday) and it is on me to drive to a UPS access point because I've got nothing better to do...
Offering free shipping is the least you could have done.
Edit: Customer service contacted me and refunded cost for the delivery of the second PSU, that's appreciated.
Been a seller (2000 sales) and buyer for about two years, paid over 5000 quid of commissions and they blocked my account, it's impossible to find out why, they don't read their emails, customer service has virtually no power to do anything about anything.
It's too bad because sellers on ebay are actully great but they gotta suffer because they simply can't hire people who are competent enough to answer an email.
Congrats ebay, you lose yet another customer to amazon
Star found this review useful
Amazing at what passes for customer service these days, call centers in India where people barely understand you, keep no track of your previous phone calls and read through scripts even after calling for the seventh time.
Go with any other cheaper broadband companies, at least you're expecting their customer service to be terrible.
Sure, pretty good prices but the day you have an issue with your order, you might as well forget about your money. Customer service is inexistent, they don't care for their customers. My advice, spend an extra couple of quids and buy from Amazon, at least the customer service answers your emails.
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