i've never rented with other companies, lovefilm is the first one i've ever used and i will stick to it. despite all the gift cards and vouchers they send every once in a while, their costumer service is awesome. i asked about going on a holiday and because my account was the light use one there was no way i can put it "on a holiday". i wrote to them and they replied in less than 5 hours giving me 2 alternative ways to deal with my account. very nice :)
my stuff hasn't come yet, but I already want to give them 10 stars if it is possible.
Well basically, I was being stupid and accidentally ordered a pair of headphones that were out of stock. the moment i realized my mistake i wrote to their costumer service telling them i want to change. and at 11 o'clock monday (i sent my messages on sunday) they replied that they've provided me a refund and my other headphones were on their way to me. i am so thrilled.
placed my order when item was "available for immediate dispatch" however they didn't have those boots in stock but they failed to inform me. wrote to their customer support, never got an answer. i'd rather go to an actual store and pay more for a pair of boots than buy from them again
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