Having been a customer with 2 contracts for several years i have always found this company tries its best to help resolve issues fast.
i recently wished to upgrade from 2 x HTC Heroes to 2 x iPhone 4's, but my sister worked for orange (the same company?!!) and could get staff discount on line rental. i explained to members of staff both over the phone & in the shop that i wished to stay with t-mobile and could they match the deal? their replies were unfortunately no :( so i reluctantly cancelled my contract with them and proceeded to get my pac code etc.
i was then contacted 48hrs later by the t-mobile retention department to ask if i had managed to use my pac code yet, i said no, they then offered to match the orange deal i had quoted if i cancelled my cancellation!!!
I am very pleased with the service i have always received, but why go through all that to eventually offer me a deal that could have been given from the start? Would have been 5 stars otherwise.
Went looking for a new 32" TV (Any bigger would have looked stupid!!). I was unsure whether to purchase a plasma, lcd, led etc. Visited several websites looking at PLASMA vs LCD vs LED. Decided to go for an LCD and visited several stores to get a 'real' look at a few i had narrowed down. Visited numerous stores in Newcastle and the general response from the major retailers was you get what you pay for. Decided to try richer sounds as i had previously bought some audio equipment from them. The members of staff could not have been more helpful, so informative and honest about the equipment on sale. Bought one on their recommendations and cannot fault it (1 Year on!!) Highly recommend them to anyone.
Checked several comparison sites to get the most £'s for 2 HTC Heros. After reading several++++!! decided to use mazuma, although they were not the best price (only by £5 per phone) their reputation was far superior to other services. I sent them special delivery (£5.90) as it insures items up to £400 and for the sake of pennies it was worth doing. Sent the package on friday (8/4/11) and received payment today (11/4/11). Unbelievably fast service and would HIGHLY recommend them to anyone.
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