the item i ordered was a gift i made sure there was plenty of time for it to be delivered, when it didnt arrive a few days before i needed it I emailed the only email address i could find on the website, no response. i emailed them again still no reply ( this is including the 48 hours that they say they will get back to you ).
I had no response from them whatsoever i then started to panic as what i ordered was very expensive. so i found an email address on paypal i sent them a message no response again, i then opened a dispute through paypal, finally i receive and email telling me they no longer stocked this product in the uk but may be able to get hold of it from Germany, they also asked me to email them on the original email from the website.
Obviously i asked for a full refund which they finally said they would do Er still waiting, i emailed them yet again to ask where my money was hopefully i will be get my money back soon.
The lack of customer service is disgusting, no apology nothing, if they had communicated with me i may have been ok but the fact is they took my money and that was that they didnt even bother after that.
I am really annoyed to be treated in this way £370 is a lot of money to spend the least i would expect is an email explaining what was going on. i found the item for cheaper on another website and guess what it came the next day now thats good service.
Do not buy from this website
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