Sue Williams´ profile

Reviews (4)

Animed Direct

Best supplier of animal medications for price and delivery

I regularly order eye ointment for my dog - at a cost of less than half what the Vet charges. Prescription upload is simple and reliable. Orders are almost always despatched within 1 working day of ordering and arrive within about 3 days. An excellent service which I will continue to use.

Monster Pet Supplies

Unbeatable prices, speedy delivery

I have ordered from Moster Pet Supplies twice now (dog and cat food). On both occasions, the prices offered were unbeatable, and the items were delivered within 48 hours of placing the order.
My only criticism is that the 'safe place' where the second delivery was put was right outside my front door, in full view of everybody passing! I had purposely left my back gate unlocked so that the package could be left out of sight. It would be helpful if there was a place to enter 'safe place' instructions for the courier when placing an order.

04 June 2013

Reply from Monster Pet Supplies

Hi Sue,

Thank you for your feedback, it is greatly appreciated by us in making improvements to our service.

We are very sorry to hear about your delivery experience on this occasion and we will ensure that this is not repeated again in the future.

We've created a system that allows you to choose, when you checkout, whether you'd like your parcel left in a safe place or whether you'd rather sign for it. This option is directly below your delivery address information box. You can let us know your preference if you order over the telephone or select the 'signature only' delivery preference when you place your order online. In addition, we also have an 'order notes' box which appears below your basket on your order page. In your 'order notes' you can add any additional delivery information or special requirements that you may have on delivery.

Once again, we are very sorry that we did not meet your expectations on this occasion and hopefully with the above information provided, we exceed your customer expectations on your next order.

If there is anything else that I can help you with, please do not hesitate to contact me.

I'm here and happy to help Monday to Friday from 9am to 5.30pm. You can call me on 0113 279 7474 or email happytohelp@monsterpetsupplies.co.uk.

With very best wishes
Tamara@Monster

The Furniture Market™

Delivers ABOVE expectations

I ordered a coffee table on Monday and it was delivered on Saturday - within the stated time-slot. The table had chrome handles, whereas I had ordered the wood handles. I telephoned Customer Support and they said they would send out a set of wooden handles straight away. I subsequently found the wooden handles in the box and phoned back to say not to send them. I cannot fault the customer service, and am very pleased with the table. I will certainly use The Furniture Market again.

Pet Supermarket

Choice, Value, Efficiency

Pet Supermarket has a great range of products at really good prices. The standard delivery worked well, and the goods were actually delivered 3 working days earlier than the expected date. I would recommend this company, particularly if you can't find exactly what you want in your local pet shop.

Sue Williams´ profile

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Sue Williams
Reviewer
United Kingdom

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