I emailed Vistaprint today about a missing order. I received a reply telling me I had to phone them as they didn't deal with emails. On calling the call agent advised me to cancel my order then wait two weeks and place it again. After being passed to her manager and nearly an hour on the phone I was told that there was nothing he could do, he had no idea where my order was and if I wanted to speak to someone to complain I would have to write to a PO Box address in Barcelona and ask for someone to call me.
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