K. Diaz-Ortiz´s profile

Reviews (1)

Seven Seas Worldwide

Ok service, not everyone seems to know what they're saying

The service was great until they got my full boxes. Almost two weeks later, when I thought my boxes were already on their way I got a notice that two of my boxes had to be opened. Since it was my fault I didn't double check the bags I put in the boxes I paid the fees incurred. However I asked if I could pick up the items or have them mailed to me while I was still in the UK (I was paying of course) and I was told I would receive a call or an email about it, never received either and when I called to inquire the girl had no idea what I was talking about. So I just figured my items were gone for good. About 3 weeks later I received an email stating I had never responded to an email asking what I wanted to do with my items (I never received such email) when I called I was informed that because I was no longer in the UK it would be an additional £80 on top of the £75 fee I had already paid for the opening of my boxes. Needless to say this actually made me upset, because my items didn't need to be discarded had they contacted me when they said they would and I was still in the UK. Also I paid for a 10-14 day air service and my boxes took almost a month to be delivered and when I called no one could tell me if my boxes were in transit or being held up by customs. I accept my fault in the whole ordeal but in my opinion better customer service and communication are definitely needed for seven seas. Other than that everything else was delivered without damage and I would still use them because of the great price, I would just be extra careful with my packing and more mindful of the delivery time.

K. Diaz-Ortiz´s profile

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K. Diaz-Ortiz
United States