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Seven Seas Worldwide

Stolen goods out of Box

I recently used Sevenseas to ship items from London to Australia. I purchased 2 boxes at a cost of 500 pounds. I used Sevenseas as they are a UK based company and pride themselves on shipping my contents 'safely and swiftly' as everything is done within the company. When I received the boxes, they had been resealed with blue tape rather than the brown I used to originally seal the boxes. There were no customs stamps or any other stamps, which was strange. When I opened the boxes 4 pairs of shoes were missing. I contacted Sevenseas and they apparently conducted an investigation as they apparently have footage and the "footage" showed no one opening the boxes- obviously. They then went on to tell me I didn't insure my items, which was never enforced or recommended. The insurance is at an outrageous fee and I would have had to pay nearly 200 pounds ontop of the expensive rate I was paying for a secure company. I merely asked for half the compensation of the stolen goods, but was told there was nothing they can do. I am so disappointed and feel completely violated by this company. They do not care about customer service and are a rip off. They have false advertising and if insurance is a requirement they should state that. I would not recommend this company and do not encourage anyone to use it.

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Carli
Reviewer
United Kingdom

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