Cristina Richardson´s profile

Reviews (1)


Flowers wilted and sparse

I ordered these flowers for my mum after my grandad passed away. When they came the purple roses were all dead around the edges. The picture makes it look like a full bouquet and what came were a few wilted rose stems and a tiny bit of greenery. Very disappointed as these were sympathy flowers

28 September 2013

Reply from eFlorist

Dear Cristina,

Thank you for your review. We are sincerely sorry to learn of your disappointment especially on such a sensitive occasion.

The description that you have kindly given us of the flowers is clearly not to our expectations, neither with the freshness or value of the bouquet and our Customer Service team would be very keen to investigate your concerns fully.

We hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

In order to do this, simply go to: Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers delivered if possible.

Kind regards,

Cristina Richardson´s profile

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Cristina Richardson
Kingston upon Thames, United Kingdom