This is about Thomsons flights only, rather than First Choice (but it's the same company). If you buy a transfer they don't drop you off anywhere near your hotel. Pointless. They claim it says so on the website but I never saw it anywhere when I was booking (otherwise I'd have used one of the many local transfer services that do drop you off right outside your hotel). Their customer service people are unwilling to help - they just say rules are rules. Tried to take it to arbitration but ABTA said it would cost me more to claim than I'd be likely to get back. Bad, bad experience. Last resort for me in future but I'll never buy a transfer again or any other optional extra just so they get as little of my custom as suits me.
Cabin crew abrupt with several passengers (not me - I wouldn't say boo to a goose). In-flight snacks/drinks prices are extortionate. Add-ons when booking are a rip-off. I only ever travel with them if they work out significantly cheaper than the alternatives. I'd rather pay a wee bit more to be treated a bit more like a customer and not a means to an end (profit).
Bluray player is fine. Only disappointment was that the item was not brand new but ex-display, which I maintain was not mentioned at the time I ordered it, only when someone called me to tell me it wouldn't arrive in manufacturer's packaging.
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