paul rosie´s profile

Reviews (1)

eFlorist

totally different flowers

Ordered the "Heaven Scent" bouquet for my mother - she received a few lilies instead!
Will not be using eFlorist again.

28 September 2013

Reply from eFlorist

Dear Paul,

Thank you for your review. We are very sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.

Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.

From your description, this would not appear to be the case and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

In order to do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers delivered if possible.

Our Customer Service team will be very keen to help you with this matter.

Kind regards,
eFlorist

paul rosie´s profile

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paul rosie
Reviewer
United Kingdom

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