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Reviews (1)

Victoria Plumb

SHOCKING DELIVERY !!!!!! IGNORED THEREAFTER !!!!

Ordered two shower days. It appeared on there site that all products are next day delivery only until your at check out are you told it is almost double for next day delivery. I opted for the 3/4 day delivery instead and was told via email that my doors would be delivered Thursday between 7am and 7pm. Booked a plumber for the Friday to be on the safe side. Thursday came no shower doors had been put out to delivery. Was then left a voice mail late Friday to inform me that they wouldn't be coming Friday now they would be coming next Friday !!! After a lengthy telephone call eventually managed to get the shower doors delivered the following Tuesday. I had to call the plumbers call out fee's for a wasted journey also. I asked for a token refund on the delivery charge do to all the delays - as yet my requests have fallen on deaf ears

30 September 2013

Reply from www.victoriaplumb.com

Dear Craig Wilson

I am sorry to hear that the delivery did not take place as requested. A member of our team will be contacting you in regards to this issue.

Kind Regards
Victoria Plumb Customer Service Department

craig wilson´s profile

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craig wilson
Reviewer
United Kingdom

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