In need of a new bed last year and having heard good reports on Memory Foam, we were persuaded in store to buy a Dreams Memory Foam mattress rather than Tempur. When it was eventually delivered it never ever felt right, never felt like the mattress we had laid on in the store and after a couple of weeks my wife was having severe comfort problems and she went to sleep in another room. We then tried to invoke the so called 'comfort exchange' which cost us a lot more money for a different and replacement Dreams Memory Foam mattress. The process was lengthy and an absolute nightmare and after a lengthy delay a new mattress was delivered and the original one taken away. The new mattress stank and because of the obnoxious smell we couldn't sleep on it or in our bedroom for a couple of weeks until the smell subsided. Several calls were made and the help and support were, to put it mildly, pathetic. If anything the mattress is worse than the first one. My wife can survive on it but I wake during the night in pain and am a stiff wreck for at least an hour when I get up in the morning. It is truly appalling. For me it is like sleeping on the slope of a hill and again nothing like it was when we laid on what was apparently the same mattress in the Store. Have been into two Dreams stores and no useful help or advice is forthcoming. Basically the products they have supplied are not fit for purpose so we have given up and gone elsewhere and are looking to rid ourselves of the awful product that Dreams have supplied us with. Should have known better as the previous time we dealt with Dreams, they delivered a product which was damaged and, stupidly, we let them off the hook. We have ended up with an apology of a product from an apology of a company who seem not to have the first idea of what ‘customer service’ means. We are now doing business with a company who have a good reputation for looking after their customers, one that we have had very good previous experience with. Feel stupid for having wasted a lot of time and money with Dreams. Our advice to others is to go elsewhere
Sam Jephcote found this review useful
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