Daniel Niso Sotillos´ profile

Reviews (2)


Still with same problem and not solutions at all!!!

I am still waiting the payments for the tickets that I sold 1 month ago!!
This is ridiculous and unacceptable because in its web site says that you will receive your payments 8 days after the event has been performanced.
Customer services only send me emails informing that they have escalated my problem to another department, but they dont give me any kind of solution or explanation about where my money is and how long its going to take to receive my payment.
I think 1 month waiting for a simple solution is enough, don´t you?

03 October 2013

Reply from Viagogo

Dear Daniel,

Just to provide you with an update - your payment has been processed today. We sincerely apologise for the delay.

We tried to call you earlier to inform you of this, however there was no answer. If you have any further questions please don't hesitate to get in touch.



Dear Daniel,

Thanks for getting in touch on Trust Pilot.

Apologies for this delay. We have passed your enquiry on to our Customer Services team and they will be in touch shortly with information on your payment.

Kind regards,

The viagogo team


Really dissapointed!!!

I sold various tickets on September through the website called Viagogo with around 500 pounds but I haven't still got my payment back. Apparently in my account it seems to be everything alright so I don´t understand why I haven´t received my money yet if in their web site says that you will receive the payment after a maximum of 8 days after the performance.

The customer service is worthless because I also tried to contact with them twice 2 weeks ago ( via email), but none reply at all.

I feel really dissapointed and frustated because I don´t know whom I have to contact in order to sort my problem. I don't know what they are doing with my money!!!!

04 October 2013

Reply from viagogo

Dear Daniel,

Thanks for getting in touch - you should be paid for the tickets you sold 8 days after the event if everything went smoothly for your buyer.

Please could you send us the transaction IDs so that we can look into this and ensure you get your payment?

Many thanks,

Daniel Niso Sotillos´ profile

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Daniel Niso Sotillos
London, United Kingdom