I ordered samples to check the tiles were correct and they didn't arrive – twice!
I contacted tons of tiles by email - after two failed attempts of the sample reaching me they decided to track the package and sure enough I got them.
They were correct and I ordered the amount I needed which turned up very quickly this time.
You'd think this would be a bad experience, but because the response to my emails was very friendly and they reacted so quickly I felt they were doing their best to get the samples to me.
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