Denise´s profile

Reviews (1)

Repertoire Fashion

not great, I still don't have my parcel which was a birthday present for today

I was out when DHL tried to deliver. In contacting them I was happy to find out I could collect it from their nearby service centre, which I requested. Only to be told Repertoire have to authorise this! More delay whilst I get repertoire to email DHL. Finally, 3 days later I arrive at the service centre having been told by repertoire it would be there after 4pm. The service centre tell me they have no trace of my parcel. I have no idea where it is… and I don't have it for the birthday present I wanted it for

30 September 2013

Reply from Repertoirefashion

Dear Denise,

I did contact DHL and request them to delivery your parcel to the service centre, they informed that the parcel would arrive the next day after 4pm. DHL did not inform me of any delay with the parcel and when I contacted them today they could not tell me any reason the parcel had not been sent. I do apologise for their mistake. Unfortunately I can only relay information they have given me about delivery.
I am very sorry that your parcel did not arrive on time however Repertoire has done everything in its power to try and get the parcel delivered to you and this issues is with DHL and not us.

Denise´s profile

profile image of Denise
United Kingdom