Richard Yuan´s profile

Reviews (2)

Zero feedback

Ordered and given delivery date. All very smooth. Waited in a whole day. Phoned company after delivery time slot, told item not being delivered given another date. Another day off loss of income. No apology or reduction. Non delivery was very matter of fact. Waited in all day, received delivery. Emailed complaint, response was 'was it delivered? Fine they've done their bit'. Absolutely no acknowledgment of loss of a day waiting in. They've got their money. No interest in total customer satisfaction. They are only interested in your money. Don't bother with them.

Victoria Plumb

Did not deliver on time, customer had to initiate contact

Bought item on Fri, emailed delivery date for tuesday. Stayed in all day. Nothing. Phoned on Wednesday to be told problem with delivery and will be delivered Friday (you've guessed it, need to stay all day Friday. Forgot what time it came but wasn't prepared to stay the whole day. Emailed their info line, have had NO response, either as a sorry or explanation. Won't be buying from them or recommending them to anyone.

30 September 2013

Reply from

Dear Richard Yuan

We apologise for the failed delivery and lack of contact on our part. I can see that you have since contacted us and the delivery has been re booked.

Kind Regards
Victoria Plumb Customer Service Department

Richard Yuan´s profile

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Richard Yuan
United Kingdom