Kerewin Horn´s profile

Reviews (1)


Keeping my money for 20 days! No product, misleading info/lie/deceitfulness on website

They list the washing machines as having a recycle option however it is not clear that in fact they will not necessarily take away your old washing machine unless you can convince the delivery person of your new washing machine to take away your old washing machine! I was told by Asda Direct that it was up to me to ask the delivery person! At the check out online there was not some extra detail about taking away the old machine. Therefore you end up relying upon the charity of their driver...
I decided to cancel and they have decided that it is perfectly fine to keep my money for twenty days. They had no intention of honouring what was on their website and have kept my money! Is this a form of theft?

Kerewin Horn´s profile

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Kerewin Horn
Cambridge, United Kingdom