I purchased a Specialized mountain bike from the Tredz site back in February as they were a hundred quid cheaper than anywhere else for the same model at the time. After a few delays with dispatch the bike arrived well-packed and ready to ride.
Unfortunately at the start of June I started having issues with the rear freehub so called Specialized directly to enquire about the problem. They informed me that that particular model of freehub had been discontinued due to issues with them and to get in touch with the bike shop I bought it from to put in a warranty request.
I emailed Tredz but they passed the buck straight away and told me to take it to a local bike shop to diagnose the problem. Straight away alarm bells started ringing. I took it to a local store who were unable to help, as they said Specialized warranty requests had to go through the original store. I got back in touch with Tredz but this time I was a little more aggressive with them and they agreed to take a look at the hub.
By the end of June Tredz informed me that Specialized had sent out a new wheel and they'd be sending this direct to me. I hadn't heard anything for a couple of weeks so called the warranty department directly who told me that unfortunately they'd 'sold' the replacement wheel and had to order me a new one. They eventually sent one out, completely the wrong size (my bike is a 26er, they send a 29er) without any rim tape and with incorrect axle caps.
I must have called their warranty department over 15 times since June to try and sort this out. At present they still have my rear wheel and can't give me a date as to when this will be resolved. I missed out on the whole of this glorious summer because I've been unable to ride my bike.
Two lessons learned from this experience; never buy a bike by mail order and never buy a bike from Tredz.
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