SHOCKING UNACCEPTABLE CUSTOMER SERVICES
They only excel in adverts. I assume thats where all their time and money goes into
First thing first DO NOT TOUCH VIRGIN with a long pole. They are very very UNRELIABLE. In Aug 2013 we booked and were scheduled for sept 2013 they were unable to install because they claimed the cable had been blocked off but builders said they came with wrong plan
We booked again and I explained everything to them and advised they should come with correct plan. Yesterday 28/09/2013 nobody turned up and nobody had the courtesy to ring us to explain anything.
I rang 4 times to ask for an update. I rang at about 2.45pm to ask if they were still coming and they said its between 1pm to 6pm and someone will still come. At about 5pm I called again and they assured me someone will still turn up. Nobody did. At 6.25pm I rang again and was told someone will ring me in 3omins nobody did. When I called at about 7.30 the CSO asked if I had been at home all day and I told him I had and this was my 4th call today
I learnt today that our neighbours who were booked same day with us did not have theirs installed as well.
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