Had tiles delivered. Checked boxes on arrival all seemed intact. On moving the boxes into the premises found that one box had 8 broken tiles but the top 2 in front of the opening on the box were intact. thereby giving the impression they were all intact. E-mailed the company within 1 hour of delivery and they stated they would investigate. They requested photos a week later, then, after 2 weeks stated that I had breached the terms and conditions ie I had not opened ever single individual box to check the tiles. Seriously, we are talking about a box of tiles worth £10 and they will not replace them.
Do not use this company unless you are willing to open every individual box to check the tiles, god forbid if you have a large area to cover.
I had ordered these tiles in the morning and another load in the PM. I contacted them to say what I had done and could both lots be put on the same delivery. The reply stated that the 2 orders had been stapled together and they would be on the same delivery. The delivery arrived and hey ho only 3/4 of the tiles were on that delivery and I had to wait in the following day for the other 1/4 to arrive.
This company has no interest in Customer care. Beware.
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