I called Aspect to install a gas fire for me. I had no idea what other things I would need complete the job. I spoke to a sales agent when booking and was not told about the problems arising when changing an old gas fire to a new one. An engineer came out and spent 15 minutes looking through the instructions and then declared he couldn't do the job as I didn't have a hearth. I had no idea what a hearth was but this hearth could have been easily put in after the fire installation.
I was left with some advice saying get a hearth installed and I'll come back. I paid £102 for a 20 minute consultation and if they couldn't complete a job for something I should have been told about then it is a rip off. A minimum of one hour call out charge should be illegal.
Rubbish service, rubbish people, as usual just looking to rip off vulnerable people. VULTURES!
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