I ordered a toilet seat which was very expensive for my children as my 4 year old son kept falling in as he is just 4. this one was supposed to be bigger and have a wider seat as it is a "throne" seat. I received it and a couple of weeks later opened it once we had some time over Christmas to fit it. as soon as I took it out of the box it was clear it would never fit a normal toilet so I replaced it, resealed it in a box within a box marked fragile and paid for it to be retuned special delivery as requested by Fountain. at the time I returned it, Fountain said they would have to knock off £80 as we had not returned it within 10 days and I reluctantly accepted that. However having paid £260 for the seat and £20 for the postage, I was told by Fountain that it had arrived damaged so they would not receive it back and about 2 weeks later it was returned to me. I have no idea how they believe that this could have occurred when the toilet seat was not even fully removed when I originally received it as I saw immediately that it was the wrong back sitting (which was never clear or stated on the website that it needed a special Victorian style toilet) and I do not believe it was damaged at my end at all, they simply did not want to refund it. Iit was returned fully packaged, in the box, in another box and marked fragile. I will not be back to this company.
Rubbish customer service...non existent...product arrived smashed and they refuse to honour the sale of goods act saying their terms and conditions take priority. This is not only illegal but has been defined as a criminal act by my solicitor. We are taking them to a small claims court now. They won't respond to emails, letters....don't use them.
Steven Sneddon found this review useful
We bought a sleigh bed and side table for my daughter. I was very impressed by the communication, responsiveness, customer service, delivery men and the actual product. We will definitely go back...this is the way customer service should be!
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