I had a very disappointing and chaotic delivery process. The long wait for our new beds turned out into a nightmare with numerous calls to not very helpful customer service.
We have been given five delivery dates and the first tree have been cancelled for the various reasons/excuses from Dreams. All five delivery dates were well past the date promised by the shop assistant.
Than on 06/07/2013 the order has finally arrived but it turns out that we have got just half of it. We and the delivery guys did not know anything about splitting the order. When I contacted the customer service I was told that the order has been split so to be delivered quickly (after two months?). That was follow by another broken promise when the costumer assistance told me that I will be contacted on the morning of 08/07/2013. I had to spent more money by calling the customer service and arranging the fifth delivery.
The whole delivery process was awful with very little and misleading information provided on the delivery dates.
Sam Jephcote found this review useful
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