Richard de Meath´s profile

Reviews (2)

TalkTalk

A TALE OF WOE

A TALE OF WOE
The saga I write of, started back on January 7th when TalkTalk Mobile sent me a bill for four times what it should have been. I closed the account and with great reluctance paid the bill on the same day, to the full amount they claimed I owed.
This was the start of what can only be described as a protracted exercise in harassment against me by TalkTalk .
On the same day I changed to Tesco Mobile. Very friendly people, helpful to the last and naturally asked me to get the PUC code from TalkTalk, which they duly supplied. The reason for this request is that I wanted to keep the same number. What was given by TalkTalk turned out to be a fiction, a non-PUC that did not work and the money I paid Tesco was lost. It is understandable that I mistakenly believed this was Tesco's fault. So, even with a protracted visit to a Tesco main store to resolve the issue, after a month I was still without mobile access.
I then decided to change to Virgin Mobile. It was now the beginning of February.
Here it gets really interesting.
Virgin Mobile told me the PUC I gave to them was not one that was recognised by any Mobile Phone Service Provider. Something shady moves in the undergrowth!!
Nothing daunted, Virgin got to work and within less than half an hour were able to resolve the issue and opened an account for me.
Happy Richard, back in mobile-phone-land!
Sadly, the letters and demands for payment continued from TalkTalk, despite the fact the account had been disconnected and I was no longer a customer. Not only had I closed the account, I also had the dubious pleasure of a letter from a Credit Collection Agency.
By this time other costs had been added, and the monthly bills had become eye-watering. When I informed the Collection Agency of the true situation - via my legal representative, of course - they lost interest. This barrage of harassment continued until I finally, after many letters, emails, texts and phone calls, I contacted their CEO.
A very nice lady, his PA wrote to me. She had investigated my complaint, lessons would be learned and agreed that I had been treated in a less than professional manner. She also agreed to pay a teeny-weeny bit of compensation, which I received on the 19th June - for harassment.
A very happy Richard - you think?
That was not the end of the matter. Since then I have been subjected to weekly and sometimes daily demands for payment by phone, text and mail for this mysterious 'account overdue', which they admitted, in writing, I did not owe.
On Monday of this week, I discovered that TalkTalk had blocked my telephone number, that I was unable to send or receive text messages, that I could not receive calls and my phone was less than useless. I phoned them to ask for an explanation and found myself disconnected once they learned who I was . As recently as this morning, I phoned a total of four times. I also phoned the very nice PA who had been so helpful, but she did not respond to my call. I must stress, that at all time I was the personification of politeness.
The staff at Virgin Mobile tells me they have never heard of anything like this, although friends to whom I've spoken have their own horror stories to tell of their experiences with TalkTalk.
It is now the 1st October, nine months later.
I have thrown in the towel and asked Virgin to give me a new number.
This means I lose the cherished number that is on all my cards and stationary. Virgin tells me the new number will arrive in a day or two.
Mobile phone companies that treat their customers in such an illegal and contemptuous manner need to be taken to task and exposed.

Ken Elrick found this review useful

Talktalkreviews

A TALE OF WOE

A TALE OF WOE
The saga I write of, started back on January 7th when TalkTalk Mobile sent me a bill for four times what it should have been. I closed the account and with great reluctance paid the bill on the same day, to the full amount they claimed I owed.
This was the start of what can only be described as a protracted exercise in harassment against me by TalkTalk .
On the same day I changed to Tesco Mobile. Very friendly people, helpful to the last and naturally asked me to get the PUC code from TalkTalk, which they duly supplied. The reason for this request is that I wanted to keep the same number. What was given by TalkTalk turned out to be a fiction, a non-PUC that did not work and the money I paid Tesco was lost. It is understandable that I mistakenly believed this was Tesco's fault. So, even with a protracted visit to a Tesco main store to resolve the issue, after a month I was still without mobile access.
I then decided to change to Virgin Mobile. It was now the beginning of February.
Here it gets really interesting.
Virgin Mobile told me the PUC I gave to them was not one that was recognised by any Mobile Phone Service Provider. Something shady moves in the undergrowth!!
Nothing daunted, Virgin got to work and within less than half an hour were able to resolve the issue and opened an account for me.
Happy Richard, back in mobile-phone-land!
Sadly, the letters and demands for payment continued from TalkTalk, despite the fact the account had been disconnected and I was no longer a customer. Not only had I closed the account, I also had the dubious pleasure of a letter from a Credit Collection Agency.
By this time other costs had been added, and the monthly bills had become eye-watering. When I informed the Collection Agency of the true situation - via my legal representative, of course - they lost interest. This barrage of harassment continued until I finally, after many letters, emails, texts and phone calls, I contacted their CEO.
A very nice lady, his PA wrote to me. She had investigated my complaint, lessons would be learned and agreed that I had been treated in a less than professional manner. She also agreed to pay a teeny-weeny bit of compensation, which I received on the 19th June - for harassment.
A very happy Richard - you think?
That was not the end of the matter. Since then I have been subjected to weekly and sometimes daily demands for payment by phone, text and mail for this mysterious 'account overdue', which they admitted, in writing, I did not owe.
On Monday of this week, I discovered that TalkTalk had blocked my telephone number, that I was unable to send or receive text messages, that I could not receive calls and my phone was less than useless. I phoned them to ask for an explanation and found myself disconnected once they learned who I was . As recently as this morning, I phoned a total of four times. I also phoned the very nice PA who had been so helpful, but she did not respond to my call. I must stress, that at all time I was the personification of politeness.
The staff at Virgin Mobile tells me they have never heard of anything like this, although friends to whom I've spoken have their own horror stories to tell of their experiences with TalkTalk.
It is now the 1st October, nine months later.
I have thrown in the towel and asked Virgin to give me a new number.
This means I lose the cherished number that is on all my cards and stationary. Virgin tells me the new number will arrive in a day or two.
Mobile phone companies that treat their customers in such an illegal and contemptuous manner need to be taken to task and exposed.

Phil Mark Bakerand Pam Grey-Witch Thompson found this review useful

Richard de Meath´s profile

profile image of Richard de Meath
Richard de Meath
Reviewer
1944
United Kingdom

About

As an ordained minister, I am also a lifestyle guru and author of ten books. I live in Bournemouth and am involved in working on behalf of local charities.