I placed an offer for a Bosch Multi-tool with the Hyde store, which was accepted and I paid. Later in the day I had a call to say there would be a delay sending it. Next day an email arrived "Hi Brian - We've refunded your money" but no explanation why. I phoned, they could not find the tool. I then mailed the Stevenage store about the description of one they had on offer, it did not say which version they were selling. No reply, next day phoned -no pick up, wrote again - no reply, phoned again to be told item should not have been listed!
Bought one from Amazon - no problems.
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