The last month I used asda for my groceries. I got rotten peppers, broken packages, close to expiry date products (same day and next day expiration) and thawed tomatoes.
The last incident was yesterday in which my delivery did not arrive. I was waiting and waiting but the delivery never came. I called the customer's service line and the person there was really rude and said that the delay was caused by other customers picking up their groceries. Even if this was the case, it is really unprofessional to make such excuses. Also he mentioned that I have to show pity for their own-one driver. Like it is my problem because they only have one driver!
I checked my orders online on the asda website today and I found out that they cancelled my ordered and I got no notification about it. Not even a reason of why this happened.
I don't really get why they offer a groceries delivery service.
paul roberts found this review useful
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