Mary O Shea´s profile

Reviews (1)


Very disappointed

Booked hotel as price was very tempting but that is where it stops.
Having booked , paid for and received voucher for hotel was all excited about holiday.
Eight days before departure, received email to say due to "stop sales" reservation could no longer be fulfilled as originally booked and confirmed, alternative accommodation had been offered at a different location, which did not suit and was a lower rated hotel than one originally booked , in the end the cost of hotel was refunded
Disgusting service, painful experience with no respect for consumer.

Louise Winter found this review useful

03 October 2013

Reply from

Dear Mary O Shea,

Thank you for your review.

Every effort is made to maintain arrangements, as confirmed to you, however, sometimes your accommodation provider may need to make a change. In this case we contacted you as soon as we were aware of a problem and attempted to find a solution that suited both parties.

I'm sorry that we were unable to find a resolution and in the end a full refund was processed to you.

Kind regards

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